IVR: Interactive Voice Response

interactive voice responsive


It is an automated server in which, thanks to a PBX switch recording, the client may choose the type of service for such a request to get the fastest feedback in no time: this will allow those who contact you to navigate to the agent who is best positioned to help you with your request.

At first, this was a menu where the customer, when calling, selected a button with their phone to choose the option that best suited them. Today this it became an automated self-service functionality to reduce calls.