Call center

callcenter people

Principal services

Service that works as a call center created to provide optimal customer support. It's possible to generate and receive calls that are going to be attended by highly trained advisers.

Benefits:

  1. Conversso platform allows to supervise call center operators through real time monitoring.
  2. It generates productivity and work reports from agents based on specific indicators.
  3. Every call and interaction is recorded for quality purposes.
  4. Conversso offers a queue service in case of lacking a telephone circuit or an available agent. It also generates reports to identify abandoned calls and the waiting time before abandoning it.
  5. Conversso allows you to create campaigns to generate promo calls, so you can schedule and assign them to available agents.