It is a service/module that works as a call center created to provide optimal customer service. It is possible to generate and receive calls that will be answered by highly trained advisors.
It consists of providing one or several services requested by telephone by customers and are attended by a group of people or telephone operators (generally called agents).
- The Conversso platform allows you to supervise call center operators through real-time monitoring.
- It generates reports that measure the use and work of your agents based on specific indicators.>/li>
- All calls/interactions are recorded for quality-assurance reporting purposes in the service.
- Conversso offers a queuing service in case of not having a line and/or an agent available, as well as reports to identify abandoned calls and their waiting time before abandoning.
- You can also run campaigns to generate promotion calls, so they are scheduled and assigned to available agents.