ACD: Automatic Call Distributor

automatic call distributor

Principal services

The automatic call distributor is a process that distributes the incoming calls in the customer support systems. It can be used in a queue system routed to a data query system. In case of using CTI (Computer Telephony Integration) and/or CSTA (Computer-Supported Telecommunications Applications) you will be able to generate advanced ACD systems. Conversso already count with these systems established and optimized to balance your workload.