ACD Automatic Call Distributor (ACD)
ACD or Automatic Call Distributor is a process in which incoming calls are channeled to customer service systems. It may be used within a routed queue system towards a data consultation system. Regarding Computer Telephony Integration (CTI) and CSTA (Computer-Supported Telecommunications Applications) could lead to advanced ACD . These systems are already pre-determined within Conversso, optimized to ease your workload.